Leaders can accelerate the speed and impact of excellence initiatives by actively managing people transitions required to make our process improvements stick. Failure to get the balance of people & process right is one of the major reasons why over two thirds of Lean programs fail in their initial implementation. To ido better, operations and OpEx leaders must learn how to rebalance the see-saw of process and people changes.
Great supervisors get great results. Supervisors with weak leadership skills don’t. When that happens managers are forced to intervene frequently and get distracted from doing their jobs. This is stressful and hurts operations progress, innovation and company performance. The way out of this harmful pattern is for senior managers to take charge of the leadership skills and management habit development of their first-line leaders. The TWI (Training within Industry) skill-set is a great starting point for this.
High Performance Supervisors know how to build and keep the trust and collaboration of their people. They make the TWI JR Foundations for Good Relations part of their daily work. They catch and solve people problems early, using the TWI-JR 4 Step Problem solving method. In short, they make people a key priority of their daily work. This creates happier and more productive employees and implementing changes becomes much easier and faster.
Managers who rely on experts to bring about improvement create a creativity and improvement bottleneck… no chance of fast-paced improvement, no matter how hard they work! When front-line teams develop improvement skills, and supervisors and improvement experts become effective improvement coaches, we unleash creativity and dramatically accelerate process improvement.
Many organisations struggle with standardisation. Resources are poured into documentation updates, but there are few real changes in how work gets done on the shop-floor. There is a lot of effort, but little in the way of tangible payback. Standardisation is a marathon, not a sprint. It’s hard to keep yourself and others motivated to maintain the pace without showing results. To a better ‘bang out of the standardisation buck’ leaders should rethink how they communicate and structure their teams’ standardisation efforts.
This Supervisor Academy Coaching Minute discusses why and how TWI Job Instruction element should be used to connect the written work standard with the actual practice on the shop floor. TWI JI teaches the technique of delivering effective on-the-job training that ensures people reliably perform a task exactly the way it should be done to get consistently good results.