The real reason why we should train our people…. is perhaps not what you think! It certainly is different from what a lot of organisations do. In this article we explore the thinking of C.R.Dooley, the Director of the Training within Industry (TWI) Service during WWII. His guidance, though 75 years old, provides powerful pointers for leaders seeking a competitive edge in 21st century organisations…
Read MoreMost lean initiatives involve a lot of talk about the need for standardised work. Without standardisation improvements won’t stick and processes and results remain variable. Basic stability is the foundation for rapid improvement: without it, advanced Lean and Six Sigma tools are likely to disappoint. So how do we get to basic stability?
Read MoreExceptional operating results are driven by great skills - the ability to do something well. Online learning appears very appealing. But before making the switch, let's carefully consider what may get lost in automation. Employees need not just knowledge. Five lessons on training design learnt by the creators of TWI Job Instruction point the way for designing high-impact training.
Read MoreGreat supervisors get great results. Supervisors with weak leadership skills don’t. Senior managers must take charge of the leadership skills of their supervisors. Leaders that focus on growing their supervisors see their business grow faster. Training within Industry develops five competencies of highly effective supervisors.
Read MoreMany organisations struggle with standardisation. Resources are poured into documentation updates, but there are few real changes in how work gets done on the shop-floor. There is a lot of effort, but little in the way of tangible payback. Standardisation is a marathon, not a sprint. It’s hard to keep yourself and others motivated to maintain the pace without showing results. To a better ‘bang out of the standardisation buck’ leaders should rethink how they communicate and structure their teams’ standardisation efforts.
Read MoreThis Supervisor Academy Coaching Minute discusses why and how TWI Job Instruction element should be used to connect the written work standard with the actual practice on the shop floor. TWI JI teaches the technique of delivering effective on-the-job training that ensures people reliably perform a task exactly the way it should be done to get consistently good results.
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