TWI Job Relations (TWI-JR) develops your front-line leaders’ capability to build strong trust, collaboration and engagement of their teams.
It enables organisations to significantly accelerate process changes, and Operations Excellence & Lean Manufacturing / Lean Service initiatives. With this, TWI JR not only boosts the pace of process improvement and builds your competitive edge faster, it also does this with a much happier, more creative workforce than otherwise possible.
Operations excellence is all about serving our customers better, and improving faster than our competitors. To achieve this, managers must develop the capability in their teams to make changes more rapidly and successfully. Success requires SKILL and WILL: we need to bring our people with us. Strong engagement of front-line staff is indispensable for fast, sustainable process change. Without it, our progress is slow and we struggle to make changes stick. To build stronger engagement, supervisors and managers must change how they lead their teams. Actively working on building trust and collaboration must become part of their daily routines.
TWI Job Relations training (TWI-JR) develops essential leadership skills required for this. It enables organisations to
achieve step-changes in employee engagement
significantly accelerate improvement projects and operations excellence initiatives
boost operating performance
Companies new to Lean Manufacturing, Operations Excellence or change and restructuring initiatives realise quickly that there are many people-related obstacles to fast progress: uncertainty about the upcoming changes, difficulties adjusting to the new routines, and reluctance to get on board with new standard job methods are just a few examples of many people-problems that need to be solved. When supervisors, team-leaders or managers are not well prepared to handle these kind of problems, they are detrimental to speed and impact of change initiatives.
TWI Job Relations training is a powerful enabler of rapid change and fast results. Supervisors learn how to work more effectively through other people, to get results by bringing others on board with daily work and rapid changes. They learn how to strengthen relations and trust between themselves and the people working for them. They develop the leadership skill required to get their teams to do what needs to be done, when it needs to be done, in the way it needs to be done, because they - the team members - want to do it. In short, by practising the TWI JR routines, supervisors learn, hands-on, how to become better leaders.
Essential leadership skills developed through the Supervisor Academy TWI JR program include the ability to:
Anticipate problems linked to change and develop effective strategies to enable rapid acceptance and progress
Spot & defuse problems with attitudes, behaviours & relationships early, before they escalate and become hard to solve
Use the TWI JR 4 Step problem solving method to analyse people-problems, and develop balanced, creative responses to solve them quickly and sustainably
Apply the TWI JR Foundations for Good Relations daily to build trust and prevent problems from arising
Use the TWI JR skills to rapidly build team consensus around process changes and new work standards
Use the TWI Job Relations skills to improve collaborations between departments, shifts and support staff to improve operations performance